Customer Satisfaction Guarantee
At Peptide RX, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee on orders up to $100.
To initiate a refund, please contact us at info@peptiderx.store, and our team will assist you promptly. Upon approval, we will process your refund to the original payment method. Your satisfaction is our priority.
Returns & Exchanges
We accept returns within 30 days from the date of purchase. To begin the return process, please email us at info@peptiderx.store, and our support team will provide further instructions.
Return Eligibility
We accept returns for the following reasons:
- Incorrect Products: If you received the wrong item, we will cover the cost of return shipping.
- Unsatisfactory Products: If you are not satisfied with your purchase, we will cover the cost of return shipping.
- Missing Items: If any items are missing from your order, we will take full responsibility and resolve the issue.
Return Process
- Contact us at info@peptiderx.store within 30 days of receiving your order.
- Provide details about the issue, including pictures of the product if applicable.
- Our team will review your request and determine if a return or refund is applicable.
- If approved, we will provide return instructions.
Refund Process
- Once we receive and verify the returned items, we will process your exchange or refund accordingly.
- Refunds will be issued to your original payment method within a reasonable timeframe.
Important Notes
- Opened or altered items cannot be returned.
- Specially handled products requiring specific temperature conditions are not eligible for returns.
We appreciate your understanding and aim to provide a seamless return experience. If you have any questions or concerns, please reach out to info@peptiderx.store for assistance.
